Jim Valentine: When your agent isn’t available

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Jim Valentine on real estate

Real estate is a communication business. It’s important that you stay in touch as you search for a home, consciously putting your home on the market, and during the trust that results from your endeavors. The most important communication link is between you and your agent, as this is where all actions are initiated and completed. If you find a new listing online and want to speak to your agent, you should be able to reach them easily so you can compete in the dynamic marketplace we have now.
However, it is important to realize that agents are people too. Sorry to ruin the illusion but they have a private life. Real estate is an industry that produces a lot of workaholics and satisfies their personal need for achievement, but needs a break every now and then. Be it to take a class or just relax by the water with a glass of wine and a book. You need a break.
What happens then? Most agents have their smartphone, tablet or laptop with them, even when they are “offline”. It’s a “curse” of the industry. Your agent will likely tell you when they will be unavailable for a period of time, but they will also have a backup plan that you can use if you really need professional services. It is usually a licensed assistant or associate agent that they have an agreement with to cover their business.
Please understand that they will likely compensate this agent for assistance in the form of a referral fee, or even share the fee in some cases. This can be costly to your agent who has spent so much time with you dialing in to the market and your wants and needs. So be careful if you insist on seeing a home in such circumstances.
Your agent doesn’t want you to miss the opportunity to view your perfect home, so they won’t hesitate to arrange a showing for you with someone else. We simply want you to understand the consequences of your actions from the perspective of an industry insider. Good agents always work in the best interests of their clients and will certainly work to get you into a home you want to see even if they are unavailable.
If you list your house and insist that your agent be present at all performances, you may miss a good performance if your agent has some face-to-face time. No matter how well-intentioned they were when they committed to attending screenings of your house, things happen that also require your agent’s attention, e.g.
Every show is a good show, and insisting that your agent be present isn’t always in your best interest. We understand the need for secrecy of alarm codes, pet management, etc., but it is very cumbersome for agents to have to coordinate a showing when the listing agent is present at a residential property. It only happens in 1 in 100 or less. Commercial and ranch properties have another set of circumstances that often require the listing agent’s presence.
When it comes to selecting professionals to assist you with your real estate needs…experience is priceless! Jim Valentine, RE/MAX Realty Affiliates, 775-781-3704. [email protected]

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